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Frequently Asked Questions

What is online doctor consultation?

Online doctor consultation or online medical consultation is a method to connect patients and doctors virtually. It is a convenient and easy way to get online doctor advice using doctor apps or telemedicine apps or platforms, and the internet.

How do I start online consultation with doctors?

Starting an online doctor consultation is very simple. Follow these 4 simple steps:

• Choose your health concern

• Connect with a doctor within 2 minutes

• Ask your queries to the doctor via audio or video call

• Get a valid online doctor prescription.

Are your online doctors qualified?

We follow a strict verification process for every doctor providing online medical services on Carescript. Our team manually verifies necessary documents, registrations, and certifications for every doctor.

Is online doctor consultation safe and secured?

The privacy of our patients is critical to us, and thus, we are compliant with industry standards like HIPAA. Rest assured that your online consultation with a doctor is completely safe and secured with 256-bit encryption.

What happens if I don’t get a response from a doctor?

In the unlikely event that an online doctor does not respond, you will have an option to connect to another doctor of your choice. Your card will be charged after the consultation only



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